"The museum host was not too friendly with the info and did not know much about anything....."Host sat at his desk and did not pay any attention to anyone"
Gee, let's hope that the C&TS people don't choose that part of the D&S operation to emulate! Does anybody else see a problem in the making there? If the volunteer doesn't know the answer to a specific question, that's OK, but they really should be able and willing to direct you to the right person to ask. That's not just my 2 cents, that's good customer relations.