Lack of communication?
Of course!
Why didn't the magazine communicate with the railroad? Because THE RAILROAD didn't place the ad. The ad in question was for a web site called 'visitChama.com', aka Jill Lane, former marketing manager who was pushing the Christmas train to promoter her personal business.
Also, too many web sites purporting to be 'official', and too many cooks all pretending to save the railroad, while actually trying to line their own pockets.
If you want to get the facts, try the link below.