I agree John. The docents do a great job. I think the crews do also in their interaction with riders.
When I'm around our property I always take the time to interact with someone "roaming" around the yard looking at the equipt. It only takes a comment to them like "Did you notice that loco has no firebox?" (We have a fireless on static display). It's amazing how much interest and questions that can generate.
My one regret with my visit to CATS is that I didn't have time to "Roam" the yards in Chama due to time constraints. Maybe this fall time permitting.
Bill